• For Gas Grills
    • My LPG gas grill won't get hotter than 120 to 150 ℃, even with all burners on high. Why?

      Since 1995 all regulators (the part that attaches to the gas cylinder to regulate the flow of gas) have included a safety device that restricts the flow of gas in the event of a gas leak. This safety device can be inadvertently activated in two ways, putting the grill into what is commonly called “bypass”. The first way for the device to be activated is to leave one or more burner control knobs in the “ON” position when the LP cylinder valve is opened. The second is not to wait long enough to “start” the grill after opening the LP cylinder valve. The safety device in the regulator is activated each time that the LP cylinder valve is opened. The device resets itself when the gas pressure equalizes between the closed burner control valve and the regulator, through the hose. If a burner control knob is turned on before the gas pressure can equalize, the device will remain in “bypass”. The length of time necessary to wait to “start” the grill after turning on the LP cylinder valve is dependent on the length of the hose and outside air temperature. It is always good practice to wait a few seconds after opening the LP cylinder valve before turning on the burner control knob to start the grill.

      Keep in mind that the safety device reacts to a gas leak. If a grill is in bypass, the gas connections and hose should be tested for leaks with a soap and water solution.

      If the grill is in bypass, after checking for gas leaks, do the following to get the grill out of bypass:

      Cart Based Models

      • Close the LPG cylinder valve
      • Turn all burner control knobs to the OFF position
      • Now, start the grill by doing the following:
      • Open the grill lid
      • Turn the LPG cylinder valve until it is completely open
      • Wait several seconds
      • Turn the front burner to the HI/Start position
      • Press the igniter until the burner is lit.
      • Turn remaining burners to High
      • Close the lid.
      • The grill should preheat to 260-290 degrees ℃ in 10-15 minutes

      Weber Q 100 and 200 series with an adapter hose and the Q 300 series.

      • The Weber Q100, Weber Baby Q, Weber Q200, and Weber Q cannot go into bypass when used as sold.
      • When using an adapter hose with the Weber Q/Baby Q grills, the grill CAN go into bypass just like any other LP grill. Follow these steps to correct it:
      • Close the LPG cylinder valve
      • Turn all burner control knobs to the OFF position
      • Now, start the grill by doing the following:
      • Open the grill lid
      • Turn the LPG cylinder valve until it is completely open
      • Wait at least 1 minute. Due to the length of the hose (6'), it takes longer for the gas pressure to equalize.
      • Turn the burner control knob to HI/Start
      • Press the igniter to light the burner
      • Turn any remaining burner control knobs to High
      • The grill should preheat to 260-290 degrees ℃ in 10-15 minutes.
      • NOTE: Cold weather can delay the time it takes to equalize the pressure.

      Models with a side burner

      • If experiencing low temperatures on a grill with a side burner, such as the Genesis E/S 320, check to be sure that the side burner control knob was not left on. If the control knob was left on after the grill has been turned off, this can cause the grill to go into bypass.
    • I see what I think is peeling paint inside the lid of my grill! What should I do?

      Don’t worry, it’s not paint. The inside surfaces of our grill lids are not painted, they are coated with baked-on porcelain enamel which cannot peel. What you are noticing is a deposit of grease and smoke that collects during normal use. During use, the grease and smoke vapors slowly oxidize into carbon and collect on the inside of your lid. This deposit will eventually peel, and looks very similar to paint. The peeling normally starts in the center of the lid and spreads outward. It may come off in sheets or flakes, and is shiny on one side and dull on the other. These carbon deposits are non-toxic. But you might want to regularly remove the build-up. Fortunately, the peeling is easy to remove. Simply brush off all loose particles with a stainless steel brush before you start grilling. To prevent future build-up, after every grilling session, while the grill lid is warm—not hot—wipe it with paper towels or a mild soap-and-water solution.

    • Can I convert my grill to run on a different fuel type, i.e. LPG to NG, NG to LPG, or to run on bulk propane?

      No. Due to the complexity of the technology and gas train components and the level of disassembly that would have to be performed, we are not allowing conversions or offering kits. This decision was made in the interest of safety.

    • My grill won't light. What could be the reason?

      Piezo Igniter

      If you can light the grill with a match you may have an ignition switch problem. Check your igniter switch. Is it making a clicking noise? If the igniter does not click, it is not aligned correctly with the gray rocker switch. To align it, remove the control panel (consult your owner's manual for instructions). Once the control panel is removed, check the position of the igniter. It should be tightly secured with the lock nut in the smaller hole of the keyhole frame. If the igniter has clips on the sides, rather than a lock nut, make sure it is completely “snapped" into place. If the igniter is aligned properly, make sure the control panel is not loose. There should be two fasteners holding the panel in place.

      Next, check to see if the igniter wires are loose. The white and black wires should be secured at both ends. Then check the position of the metal tab protruding from the cookbox where the white wire attaches. This tab must be 45 degrees away from the cookbox to avoid a shorted circuit.

      Finally, very humid or rainy weather can cause moisture to collect on the end of the probe and make the igniter unable to spark. To remedy this condition, light the grill with a match. The heat from the grill will warm the probe and should fix the problem.

      Electronic Ignition System

      Electronic igniters must be pushed and held until it clicks. If pushing the igniter button does not light main burners, and you cannot hear the igniter sparking: Check that there is a battery in the battery holder. Check that the battery has been installed in the battery holder properly. The positive end of the battery goes into the holder "up". Is the cap of the battery holder (with the red button) screwed on tightly? Are the white wires connected from the battery holder to the ignition module?

      Snap Jet Igniters

      Each valve has its own igniter. When the control knob is turned from off to high, a spark is created. This may need to be repeated 3 or more times to ensure ignition. If igniter has a spark, but burner tube will not light try removing the grates and flavor bars to see if the igniter is sparking. If a spark can be seen, but the burner tube still will not ignite, the electrodes may be dirty. Gently clean the electrodes with a tissue. If igniter does not spark check to be sure all the wires are hooked up properly.

      If you cannot light the grill with a match you may have a gas flow problem. Have you cleaned your burner tubes recently? It is very important that the portholes of the burner tubes are clear of any blockage. If the gas flow is restricted, the igniter will struggle to light. To clean your tubes, brush the portholes with a steel wire brush in an up and down motion. This cleaning should be part of your routine maintenance.

      If you are still having problems, please contact Indian Customer Service at 1-800-102-3102 or customercare@weberindia.com to register your grill.

    • My Flavorizer Bars need a cleaning. Any tips?

      Maintaining your Flavorizer Bars is simple and easy. Regularly doing the burn-off/brush routine should keep your Flavorizer Bars clean. Start by doing a burn-off (turning all burners on high for 15 minutes with the lid closed) before or after grilling. (If you have raw cast iron grates, remove before burning off.) This will turn the accumulated debris on your Flavorizer Bars into ashes. Then when the grates are cool, lift them out and brush off the bars with a brass brush.

      If a more thorough cleaning is necessary, take the bars out of the grill, put them in the sink and clean with some soapy water and an SOS pad. If using dishwashing liquid in the water, do not use anything lemon-or citrus-based. Rinse thoroughly and towel dry. Do not let them drip dry, as this may cause them to rust prematurely. We do not recommend putting Flavorizer Bars in the dishwasher. The amount of debris they release may cause your drain to clog.

      Do not use oven cleaners or put them in a self-cleaning oven to clean.

    • Whats the difference between Direct and Indirect cooking?

      Direct cooking is simply grilling foods directly over the heat source. For Indirect cooking the heat source is placed to the side of the food, not directly under it. As a general rule, foods that take less than 25 minutes to cook, like boneless chicken breasts, pork chops, and steak, are grilled by the Direct Method.Foods that require longer cooking times at lower temperatures, like whole birds and roasts, should be cooked by the Indirect Method. You can use either method on both Weber charcoal grills and Weber gas grills. For complete instructions, see Direct/Indirect Cooking instructions.

    • There are flecks in the color finish of my grill. Why is that?

      Some Weber grills have a little bit of black flecking in the colored finish of their porcelain lid for shading purposes.

    • Which are better, stainless steel, porcelain-coated cast iron or porcelain enamel cooking grates?

      All have their merits, so it is mostly a matter of personal preference. All require little maintenance and give great sear marks. Porcelain-coated cast iron grates will hold the heat longer so you don’t have to cook with higher temperatures. Stainless steel grates have a longer warranty, followed by porcelain-coated cast iron, then porcelain enameled. Replacements are readily available for all styles.

    • How do I care for my cast iron cooking grates/griddle? They have rust on them.

      Note: If you have porcelain-coated cast iron grates, no seasoning is required. Follow the same maintenance procedures as for porcelain coated grates.

      To maintain the wonderful searing/grilling performance of your cast iron grates or griddle, as well as their longevity, some special care is required. As with any cast iron cooking tool, proper seasoning is most important.

      • First time use: Before using a cast iron grate or griddle, wash it thoroughly with a mild dishwashing liquid to remove the protective wax coating applied for shipping. Rinse with hot water and dry completely with a soft cloth or paper towel. NEVER ALLOW TO DRAIN DRY, OR WASH IN A DISHWASHER. Now season the grates/griddle to prevent rust and sticking.
      • Seasoning: A solid vegetable shortening is recommended for the initial seasoning. Spread a thin coating of solid vegetable shortening over the entire surface, including all corners, with a paper towel. Do not use salted fats such as butter or margarine. Proceed as follows:
      • Gas grills: Preheat grill for 15 minutes, place grates/griddle in grill. Turn burners to Medium-Off-Medium with lid closed. Allow grill to heat grates/griddle for 1 to 1½ hours. Turn all burners to OFF, and leave cooking grates/griddle in grill until they are cool.
      • Charcoal: Arrange prepared coals for Indirect Method. Place cooking grate/griddle in grill; place lid on grill. Allow grill to heat grate/griddle for 1 to 1½ hours. Close vents to extinguish coals, leaving grate/griddle in grill until it is cool.

      Your cast iron cooking grates/griddle are now ready to use. To prevent rusting, they should be re-seasoned frequently, particularly when new. If rust occurs, clean with a steel brush. Reapply vegetable shortening and heat as indicated above.

      • Maintenance (every time you grill): Dont do a burn-off after you grill, but rather leave the cooking residues on the grates/griddle to keep a protective coating on the cast iron. Then do a burn-off just before you grill. Brush off charred residues with a steel brush rather than a brass brush.

      Notes: The more you use your cast iron grates/griddle, the easier the maintenance will be. If you store your grates/griddle for extended periods of time, grease very lightly with vegetable shortening, then wipe dry with a paper towel. Store in a dry place. If rust appears, it is an indication that the grates/griddle have not been seasoned properly or enough. Or, if the burn-off method has been used after grilling, the seasoning has also been burned off. You must begin the seasoning process again, after brushing all rust away with a steel wire brush.

    • I noticed what looks like frost on my regulator. Is this normal?

      If your LPG cylinder has recently been filled and you notice frost on the body of the regulator, you may have an overfilled cylinder. Please:

      1. Turn off the grill.
      2. Call the filling station that filled your cylinder and explain the situation. If your filling station is unable to help, call your local fire department and tell them you may have an overfilled cylinder.
      3. Call Weber Customer Service at 800/446-1071. The regulator may have been damaged and needs to be replaced.

    • A funny noise is coming from my grill. What should I do?

      Rushing noise: Immediately after turning on the gas cylinder valve, you may hear a "rushing" noise. This is just gas rushing into the supply hose and manifold.

      Groaning or metallic cracking and popping: As Flavorizer Bars, burner tubes, and cooking grates heat and cool, they expand and contract, causing these sounds.

      Fluttering noise: If the slide-out bottom tray is not fully pushed into place, excess air may be drawn into the cookbox, causing a "fluttering" sound. The burner tubes and Crossover ignition may also cause this sound when the lid is open and air is drawn into the cookbox from above. Finally, the flame in the crossover ignition tube may fluctuate after ignition, which will cause a fluttering sound.

      Humming or whistling from the regulator: Outside temperature, humidity, barometric pressure, and the gas level within the cylinder may cause the rubber diaphragm inside the regulator to vibrate, making a humming or whistling sound. Although this sound may be alarming, this is NOT dangerous as long as it is not accompanied by the smell of gas. If the humming sound persists, a change in atmospheric conditions will eventually stop the vibration.

      Hissing:

      • From the small hole in the regulator: This hole is used for ventilation - it is normal for air to be released from this hole. If the customer does not smell gas, there is nothing wrong with the grill. This hole is simply releasing air as it was designed to do.
      • If there a strong smell of gas even after the grill is started: There is a leak. Do a leak check to locate the source of the leak and replace whatever parts are needed.
      • The smell of gas can still be detected, but a leak check did not determine where it is coming from: Check to see if the regulator vent is leaking gas. Replace hose and regulator.

    • I think my LPG cylinder may have a leak. What should I do?

      If you see, smell, or hear gas escaping from the LPG cylinder and it is not attached to the grill:

      1. Move the cylinder away from the house or anything combustible.
      2. Call your local fire department for help.
      3. Call your LPG cylinder dealer or the cylinder manufacturer at the 800-number on the cylinder label, and follow their recommendations on how to correct the problem.

      If it is attached to the grill:

      1. Disconnect the hose from the cylinder.
      2. Move the cylinder away from the house or anything combustible.
      3. Call your local fire department for help.
      4. Call your LPG cylinder dealer or the cylinder manufacturer at the 800-number on the cylinder label, and follow their recommendations on how to correct the problem.
    • I lost my Weber owners manual, can you replace it for me?

      Most owners manuals, assembly guides and built-in specs are readily available online. You can download a copy of the manual here

    • Should I adjust the air shutters on my burner tubes?

      No. The air shutters are factory-set for the proper air/gas flow mixture and should not be adjusted.

    • What should my burner flame pattern look like?

      The tips may occasionally flicker yellow, with a descending light blue to dark blue flame. If the flame does not appear to be uniform throughout the burner, follow the burner tube cleaning instructions for your grill.

    • Can I line my slide-out grease tray with aluminum foil?

      No. This could prevent the grease from flowing into the catch pan. Grease may accumulate or collect beneath the foil and cause a fire.

    • How often should I check for gas leaks and how do I perform gas leak test?

      The first leak test should be done before the first use of the grill, even if the grill was dealer assembled. After the initial leak test, you should perform one every time you disconnect and reconnect a gas fitting. Instructions can be found in the owner’s manual.

    • Does the LPG cylinder need to be turned off when the grill is not in use?

      Yes. The gas must be turned off at the LPG cylinder when the grill is not in use.

    • Should I always preheat the grill?

      Yes. Always preheat the grill before cooking. Follow the preheating instructions outlined in the owner's manual.

    • What type of gas regulator should I use with my Weber gas grill?

      Only government authorized Indian domestic LPG regulators can be used with Weber gas grills. Please contact Indian Customer Service at 1-800-102-3102 or customercare@weberindia.com for any additional questions regarding this matter.

    • Can I use my gas grill in my kitchen or any other place inside my house?

      No. All Weber grills are to be used outside in a well-ventilated area. Do not use Weber grills in a garage, building, breezeway or any other enclosed area.

    • Can I use my Weber gas grill in India with a liquid propane tank?

      No. Only government authorized Indian domestic LPG cylinders can be used with Weber gas grills. Please contact Indian Customer Service at 1-800-102-3102 or customercare@weberindia.com for any additional questions regarding this matter.

    • Can I use my Weber gas grill in India with a natural gas line connection?

      No. Only government authorized Indian domestic LPG cylinders can be used with Weber gas grills. Please contact Indian Customer Service at 1-800-102-3102 or customercare@weberindia.com for any additional questions regarding this matter.

    • Can I use my Weber gas grill in India with piped gas line?

      No. Only government authorized Indian domestic LPG cylinders can be used with Weber gas grills. Please contact Indian Customer Service at 1-800-102-3102 or customercare@weberindia.com for any additional questions regarding this matter.

    • I have purchased Weber Gas grill outside of India. Can I convert my propane gas grill to work with an Indian LPG cylinder?

      No. Due to the complexity of the technology, gas train components and the level of dis-assembly that would have to be performed, Weber does not allow conversions or offer conversion kits of any kind. This decision was made in the interest of safety and applies to Weber gas grills. Please contact Indian Customer Service at 1-800-102-3102 or customercare@weberindia.com for any additional questions regarding this matter.

    • How can I register my Weber gas grill for warranty support?

      Please contact Indian Customer Service at 1-800-102-3102 or customercare@weberindia.com to register your grill. Warranty information can be found here: http://www.weberindia.com/support/warranty/.

    • Does Weber India extend warranty support for Weber gas and charcoal grills that are not purchased in India?

      Warranty support for Weber gas or charcoal grills applies only to Weber grills purchased in India only through Weber authorized dealer channels in India.